Data Recovery Service Options

Data Recovery in Toronto, Montreal, Vancouver and throughout Canada

Following your free phone consultation and comprehensive evaluation including Ontrack® Verifile™ online diagnostic reports, which lists all your recoverable files, you select from a variety of service methods and service levels. Chat live now

Service Methods

Ontrack^® Data Recovery Remote Services

• Data recovery performed remotely through secure modem or internet in as little as one hour
• Fast, convenient and cost effective for situations where hardware is functioning properly
• Kroll Ontrack^® is the ONLY provider of this technically advanced, proprietary remote service
• Service provided to every city and country in the world; no need to ship equipment anywhere

Ontrack^® Data Recovery Cleanroom Services

• Data recovery performed in secure Kroll Ontrack cleanroom labs - designed for opening hard drives and other devices – in as little as 24 hours
• Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noises, grinding, blank screen, etc.)

Ontrack^® Data Recovery On-Site Services

• Data recovery performed at your location typically within 24 hours upon arrival of Kroll Ontrack’s engineer team
• This method is generally for the most complex and sensitive situations

Ontrack^® Data Recovery Custom Solutions

• Data recovery service for your proprietary and/or highly complex systems
• Our R&D team works with your developers or IT staff to create customized recovery tools to extract your lost data
• Kroll Ontrack is the only data recovery provider that offers custom-designed recovery solutions for proprietary systems

Service Levels

Kroll Ontrack offers several data recovery service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss. The table below reflects typical or average turnaround times.

Service Level	Evaluation Report¹, Data Recovery and Return²
Standard	3 -7 business days
Priority	2 - 3 business days
Emergency	24 hours
On-Site	24 hours

 

¹ Evaluation Report - Engineers analyze your media, determine the condition of the data and provide you with an online report showing all recoverable files BEFORE making decisions to proceed with a data recovery service.

² Return - After your data is recovered, it's returned on the media of your choice (hard drive, CD, DVD, tape, USB drive).

Standard Service:
If you have experienced a data loss Kroll Ontrack will provide you with the most complete data recovery possible. After shipping your damaged drive or storage device to Kroll Ontrack labs, our experts will investigate your hardware, diagnose the problem and determine whether a recovery can take place. If you wish to proceed with the data recovery process, your equipment will be placed in the job queue and your case will be handled in the order it was received. Working during normal business hours (8 a.m. to 5 p.m., Monday through Friday), Kroll Ontrack can complete many standard recoveries in a few days.

Priority Service:
Customers requesting this option receive immediate attention at Kroll Ontrack. When you choose priority service a dedicated engineer will work on your data recovery during normal business hours, ahead of any standard service jobs, until the recovery process is complete. Priority service typically cuts your turnaround time in half.

Emergency Service:
If you need the experts at Kroll Ontrack to work on your system around-the-clock until the recovery is complete, this is the service for you. After receiving your equipment, a Kroll Ontrack technician will work on your case without interruption in an attempt to provide a quick and complete data recovery.

On-site Service:
Whether it stems from security concerns or a need for the greatest speed and efficiency possible in the recovery of lost data, many customers opt for on-site service. If you choose this service, Kroll Ontrack Inc. will send its highly trained engineers to your organization to perform data recovery services. Contact your Kroll Ontrack sales representative if you would like to take advantage of any of the Kroll Ontrack expedited service.