Data recovery with proven success

Kroll Ontrack has performed over 500,000 successful data recoveries.

Our data recovery team consists of the most experienced engineers in the industry backed by the world’s largest R&D team. Together, our specialists have the wisdom, tools and capability to create customised data recovery solutions.

Data recovery from all types of storage media

If it stores data, we can recover data from it.

Hard Drive SSD Server RAID Virtual Cloud Mobile Tape NAS, SAN, DAS Laptop Desktop Apple

Simple 4-step process

Designed with you and your data in mind.

Your dedicated specialist will guide you every step of the way from your initial consultation, through the recovery process and until your data is returned to you.

Consultation Evaluation Data Recovery Support

Timing is important

We understand data can be very time-sensitive and provide a range of service levels to meet our client’s needs.


5-7 business days


2-5 business days



At each service level, our engineers analyse your media, determine the condition of the data and provide you with an online report showing all recoverable files BEFORE you need to make decisions to proceed with the data recovery service. After your recovery is complete, your data is returned on the media of your choice (HDD, CD, DVD, tape, USB drive).

Our services are personalised to your needs

If your storage is damaged physically, a Cleanroom environment is required for a successful recovery. Other types of data loss, where the media is still functioning properly, have the option of quick and secure Remote Recovery or an Onsite Recovery by our team of experts.

Speak with one of our specialists to see which option is right for you.


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Remote Data Recovery

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Know what can be recovered before paying for a full recovery

We want you to to be able to make an educated decision when deciding whether or not to pay for a full recovery. Each evaluation includes a list of recoverable files, the Verifile™ Online Data Report, including the condition of each file. We include the Verifile Online Data Report with your final price quote so you can see exactly what you will receive back after the recovery is complete.

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Your data is in safe hands

We safeguard your personal and critical data. When you entrust your data to Kroll Ontrack, you can know that we'll take every precaution to guard it like our own.

Kroll Ontrack is the global pioneer of data recovery, trusted by 50,000 people and businesses in similar situations, including NASA, who trusted Kroll Ontrack to recover data from the Columbia Space Shuttle.

Track your recovery

Our customers are able to track their recovery every step of the way. Get updates 24 hours a day 7 days a week with our Ontrack® Online™ customer portal. You will receive a login once your contract has been accepted and your media is received in by us.


Data is our passion and it shows

Our customers feel strongly about their data and their service quality. Their happiness is our greatest reward.

"Our customer brought in her computer for repair with critical data missing. We sent the drive to an ISO certified data recovery center and were told that the data was unrecoverable - if they couldn't recover it, nobody else could. I decided to try again with Ontrack Data Recovery and they said the chances of recovering the data were good. Ontrack lived up to their word and recovered a lot of data. I am extremely pleased with Ontrack and will recommend their services to everyone."

Jason Andres, MSA Computer Ltd.

"I had sent out inquiries to several recommended providers and KROLL ONTRACK was the only one that replied promptly and walked me through the entire process. We had a very old external drive and had all of our family pictures (10 years worth) and it stopped working. We thought we lost everything. KROLL evaluated and recovered everything - it was worth every dollar. The customer service team kept me informed throughout the entire process and provided a new back-up external drive all in a period of a week. Impressive. Great company and incredible customer service. I hope to never be in this position again - but if it does - I will look to the industry experts - KROLL ONTRACK. Thank you for restoring our memories."


Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.

Call us 800.872.2599 Request free online quote

DIY software

If your storage device is working properly and without physical damage, do-it-yourself recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' software.

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